This course is ideal for students aspiring to pursue higher or managerial positions in the hospitality industry, as they are able to deliver outstanding service independently or with minimal supervision.
Course Structure
Duration
Up to 52 weeks (including holidays).
Delivery Approach & Mode
The delivery approach of this course is based on a timetable of 20 hours per week. The mode of delivery and assessment of this course may include lectures, group workshops, presentations, practical activities, some self-directed learning as well as research reports. These components will be supported by blended learning methodologies, face to face classroom-based learning and/or online learning.
Delivery & Assessment
A variety of methods are incorporated into the course to accommodate different learning styles. These include, but are not limited to, project work, reports, observations, portfolio development, case study analysis, role play and individual presentations.
Entry Requirements
Year 12 or equivalent in literacy and numeracy Students must be 18 years of age or over International students require an English language proficiency score of 6 (or equivalent).
Fee
Contact info@lonsdaleinstitute.edu.au
Course Schedule
COURSE INSTRUCTOR
Cate Smith
Training Manager & Hospitality Trainer
Cate Smith
Training Manager & Hospitality Trainer
Cate has been working in the hospitality industry since finishing her Bachelor of Applied Science in Hospitality and Business Studies in 1999.
With many years of managerial/supervisory positions under her belt, Cate has worked and trained for many well-known hospitality venues, including Victorian Racing Club, Moonee Valley Racing Club, Village Roadshow Resort, and Epicure Catering.
As an avid foodie and wine connoisseur, Cate attends as many food and wine festivals as possible, continually growing her knowledge and staying up-to-date on industry trends, which she ultimately passes this knowledge on to her students. Even off the clock, you can usually find Cate frequenting one of Melbourne's unique restaurants and watering holes.
Gaurang Gahoi (GG)
Lead Trainer Sydney
Gaurang Gahoi (GG)
Lead Trainer Sydney
GG is a Hospitality professional with over 16 years of experience working for world-leading brands, including Four Seasons, Accor, Starwood, and Hayman Island Resort.
GG's professional journey extends beyond the confines of traditional food and beverage. His innovative spirit and relentless pursuit of the unexplored, fueled by his profound understanding of food, beverage and events management, set him apart.
He founded 'Foreign Return' in Surry Hills, revitalising forgotten Indian recipes with a modern twist, placing them back on the culinary map.
GG has been acknowledged in the Good Food Guide and Time Out Magazine for putting lost recipes' and regional dishes of India on the menus”.
GG is now sharing his immense industry knowledge with the new generation of hospitality professionals.
Course Benefits
This qualification serves as a pathway to supervisory roles across various hospitality settings, encompassing restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops.
Develop leadership qualities
Upon completing this training, you'll be able to navigate independent work and leadership roles. You'll gain insights into effective communication and learn how to inspire your team to maximise their potential to deliver the best results.
In-depth knowledge of hospitality
You'll develop a thorough comprehension of the food and beverage industries through hands-on training guided by our talented instructors. No matter how demanding or fast-paced the work environment, you'll be ready to tackle any challenge with great ease.
Diverse career opportunities
With this training under your belt, you could work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. It’s also suitable for duty manager, concierge, shift manager, or team leader within bar services, food and beverage, front office operations and housekeeping roles.
Student Testimonials
Student Name
Marie
Industry
Hospitality
Position
Barista
Coming to Australia and studying at Lonsdale Institute - High Season has been an amazing experience for me. I learned about the culture and how working in Australia differs from the Philippines, where I am from, or in the US, where I have worked previously.
But studying here has helped me become knowledgeable and ready for work. I used only serving and clearing plates, but with coffee making as part of the course, I am now one of the main baristas at Park Hyatt Melbourne, where I have worked for two years.
As I continued studying, I also learned a lot about different types of Australian wines, gin, beer, and spirits, which are essential in the industry.
The way I interact with guests has improved, as has my service. These are just some of the things I have learned while studying. Simply put, High Season, led by Cate, has made it easy for me to learn and adapt here in Australia.
I will always recommend High Season because I would like others to experience the hospitality industry here in Australia, not just by the books but through face-to-face interactions with restaurant owners, managers, and staff or the different activities/experiences they provide for their students.
Student Name
Ines
Industry
Event Management
Position
Event Coordinator
The Event Management Course has given me the tools and know-how to succeed in this industry. After returning to Portugal, I found a job in my field as an Event Coordinator, and all I've learned with this course has helped me succeed and grow in this position. I often go back to my notes and the experience I've gained throughout the course while working in my new position. It was an asset to have completed this course, and it helps us prepare for the future.
Student Name
Javiera
Industry
Hospitality
Position
Barista
The Certificate IV program provided me with invaluable skills essential for managing a workspace in accordance with hygiene and food handling standards, which are paramount for delivering excellent service. I gained proficiency in team organisation, utilising shift management software and budget allocation, which are crucial for comprehending financial management and expenditure within a workplace. Moreover, the program enhanced my communication skills, a necessity for thriving in the hospitality industry.
Student Name
Mateo
Industry
Hospitality
Position
Barista
Thinking of my time at High Season, the course has been instrumental in creating and shaping my journey within the hospitality industry.
Although I had no prior base or knowledge of the industry, I owe much of my achievements to the understanding, skills, experience, and, of course, lots of patience I gained during my time at High Season.
The course gave me a comprehensive understanding of the fundamental principles of hospitality and equipped me with practical skills essential for any job in this field.
The practical experience and industry insights shared by many experienced instructors I met during our excursions were invaluable.
Through different practical sessions, including my first jobs in this field, I gained a deeper knowledge of the flow of the hospitality business and learned how to affront challenges effectively.
Overall, it was the perfect combination of knowledge and practical application that helped me confidently pursue opportunities within the hospitality industry. Today, I've experienced many of the things that I used to see as a spectator, and I am excited to continue growing and having more experiences.
And if you're looking for a very simple sentence, I'd say... I learned how to work in a team environment and delegate tasks to achieve a goal.
Student Name
Jeanne
Industry
Hospitality
Position
Restaurant Manager
I started with no knowledge of the industry, but the Hospitality Management Diploma gave me all the tools I needed to be a professional restaurant manager. You learn all the foundations - bar service, food service, and an in-depth understanding of coffee.
As I worked in the industry while studying, I shifted my focus to leading my team, managing customer complaints, and understanding the venue's costs.
I started as a runner and was promoted to restaurant manager within three years of working. When you are passionate and curious about your job, it’s easy to follow this course as everything is well organised, and you meet hospitality and events veterans giving the keys to the new generation.
The main advantage of this course is the excursions as you meet professionals in the industry and discover venues, wineries, and breweries.
Thank you to the team for all your dedication to helping us become future professionals.
frequently asked questions
How long after I finish my RSA/RSF am I issued my statement of attainment?
You will receive your statement of attainment and certificate within 2-3 days of completing the training and assessment.
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